
The Customer Journey
Being involved at my current employement as the sponsor of a business analyst community of practice as well with the hundreds of entrepreneur and business books I read and listened to over the years, I truly believe that in order to have a successful company, I need to start with the customer. And I did that. I authored a customer journey map to identify different personas ( a personal idenfier of a customer group ), and the associated touchpoint and feelings the customer would get with Liberté throughout its entire journey. As a starting point, I started with a family

